Opening a cafe is exhilarating and exciting and if done well can be the most rewarding business for anyone who loves people (see my other articles on being a people person). Sales is what it's all about and sales come about by being proactive and friendly while offering a quality range of products.
In the case of a Cafe Coffee shop your products are food and drink and your environment where they enjoy your products.
The qualities YOU need to have in the culture of your business to succeed are:
An open mind to sell at all times: Your mindset is your best asset. Do not be afraid to sell and by that I mean be friendly helpful and interested in your customers and don't be shy at asking for the business. This is sales. Do whatever you can to find out about your customers needs and wants. This is sales. Never be afraid to ask for your customers input you will be well rewarded and often surprised. This is sales. Upsell in a helpful friendly and non intrusive manner. Practice, practice, practice.
Example of a 7 course menu
1st Course
Amuse Bouche
Mandarin Oranges with Salmon Mousse Quennelles
a tasty and colorful amuse bouche to begin a dinner
and
Fresh Shrimp served on ice with Cocktail sauce
an easy beautiful tasty crowd pleasing shrimp cocktail appetizer
2nd Course
Seafood Appetizer
Smoked Trout Pate served with Champagne Granita
smoked trout on baguette slices served with champagne
poured over granita
a beautiful tasting appetizer and looks fantastic!
3rd Course
Salad
Mesclun Salad Greens
with Lemon Vinaigrette presented uniquely inside fresh Asparagus
arranged like "Lincoln Logs"
4th Course
Gourmet Soup
Shrimp Bisque Flambe
a beautifully tasting soup in a fantastic broth, it is outstanding!
5th Course
Sorbet
Pink Grapefruit Sorbet
served on a plate of ice for a unique presentation
6th Course
Main Entree
Main Entree
Trout filled with Salmon Mousse in Puff Pastry
a beautiful entree and easy to make
Little Gaufrette Potato Baskets
filled with small Carrot Balls
Potato cut with a cookie cutter and topped with a
Zucchini Flower Garnish
7th Course
Gourmet Dessert
Ice Cream Wrapped in a Tuille
plate decorated with cocoa powder for a special presentation